Our 30-day exchange or return policy requires customers to cover the shipping costs. Items must be unused and in their original condition with the receipt. Personalized, customized, and non-returnable items are excluded. Contact our customer service within 30 days for an exchange or refund. Returned items should be in their original packaging. Refunds will be issued minus shipping charges. Damaged or defective items are eligible for free returns and replacements. Contact us for further assistance. Thank you.